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Jenn Lim

Jenn Lim

CEO & CHO, Delivering Happiness

Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.

Delivering Happiness started as a book and a bus tour, and evolved into a company and global movement around happiness that has impacted and inspired over 250 companies in more than 110 countries. Along with her responsibilities as CHO (Chief Happiness Officer), Jenn Lim travels around the world to deliver a message of passion, purpose, culture, and happiness.

Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2 billion business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability. Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives). What’s more, she discovered that every organisation can have similar results.

Today, Jenn is dedicated to growing DH to inspire happiness in people, companies and communities so that together, we can create a happier world.

Keynote